Going digital in the auto body shop
Pacific Service Center increased profitability and reduced time to cash by moving from whiteboards to digital displays, digitalizing estimation and work planning, and scheduling with virtual bay visualizations.
Design Sprint
User Experience
MVP
DevOps
Smartsheets
Salesforce
REVVING UP THE TECH:
Pacific Service Center Business Automation Platform
Pacific Service Center is the region’s largest and fastest growing
independent commercial vehicle service company.
The founders recognized the power of digitization early, and began
themselves using Smartsheets. As business grew, so did their
technology needs. PSC partnered with Germinate to migrate the
spreadsheet-driven schedule and management app into a visual, Web
and mobile app to guide all aspects of the business.
From whiteboards to the big screen
As PSC grows, the new app scales to meet the needs. New business
lines? You bet. Changes to the parts ordering process (because,
supply chain chaos)? No sweat. New kiosk and display apps to get
technicians wrenching to the same beat? Let’s do it.
Germinate and PSC have partnered to wrangle the chaos of
multi-location, multi-bay operations into a repeatable, scalable
process.
Turns out, big rig repair and fleet maintenance is not so different
from software development. When you make things about customer value
and efficiency, success follows.
How Germinate turbocharged a big rig repair shop’s workflows
The Challenge
Paper and whiteboard processes made change difficult and required
too many in person meetings. Jobs hitting the shop before parts or
staff readiness led to bay downtime and reworks.
Invoicing delays and unpredictable revenue put profits out of reach.
Our Strategy
Start with the most valuable step in process (in this case the
visual scheduler).
Apply brushstrokes on both UI and Data Layer.
Know your user and keep interfaces simple.
The Solution
Smartsheets Conversion - create one relational database and source
of truth.
Visual Scheduling to see the big picture.
Independent mobile and desktop interfaces to meet users at the point
of need.
We sat in the front seat to guide
the team on this journey
On-the-go
scheduling for rapid
fleet readiness
scheduling for rapid
fleet readiness
Scheduling tool screen description and why it matters. Description of the screen and why it matters. Description of the screen and why it matters. Description of the screen and why it matters.
Scheduling tool screen description and why it matters. Description of the screen and why it matters. Description of the screen and why it matters. Description of the screen and why it matters.
From manual to
automatic work orders,
at full speed
automatic work orders,
at full speed
Editability and bay assignment screen description and why it matters. Description of the screen and why it matters. Description of the screen and why it matters. Description of the screen and why it matters.
Editability and bay assignment screen description and why it matters. Description of the screen and why it matters. Description of the screen and why it matters. Description of the screen and why it matters.
Real-time 360°
vehicle diagnostics
and detailing
vehicle diagnostics
and detailing
Diagnostic tool screen description and why it matters. Description of the screen and why it matters. Description of the screen and why it matters. Description of the screen and why it matters.
Diagnostic tool screen description and why it matters. Description of the screen and why it matters. Description of the screen and why it matters. Description of the screen and why it matters.
"PSC has always used technology to get things done faster. We don’t overthink it, we just test, try, and use what works. Usually we do it ourselves, because not many folks outside of our industry really get our world. Working with Germinate is different. They want to understand, and help us get better for ourselves.”
Dan Reichenach, PSC
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